Who We Are
Our website address is: https://wellvixo.com.

At Wellvixo (“we”, “us”, “our”), we respect your privacy and are committed to protecting your personal data. This privacy policy will inform you of how we handle your personal data when you visit our website or make a purchase, and outline your privacy rights.

What Personal Data We Collect and Why We Collect It

1. Information You Provide to Us

• When You Make a Purchase: When you purchase something from our store, we collect the personal information you give us such as your name, billing address, shipping address, email address, and phone number. We use this information to process your payment, fulfill your order, and communicate with you about your purchase.
• When You Create an Account: If you choose to register on our website, we store the personal information you provide in your user profile, such as your name, email address, and shipping/billing addresses, to make future checkouts faster.
• When You Leave Comments: When visitors leave comments on the site, we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help with spam detection.
• When You Contact Us: If you use our contact forms or contact us directly via email, we collect the information you provide to respond to your questions and inquiries.

2. Information We Collect Automatically

• Cookies: Our website uses cookies to enhance your experience.
  • If you leave a comment, you may opt in to saving your name, email address, and website in cookies. These are for your convenience so you don’t have to fill in your details again. These cookies last for one year.
  • If you have an account and log in, we will set a temporary cookie to determine if your browser accepts them. This cookie contains no personal data and is discarded when you close your browser.
  • When you log in, we also set up cookies to save your login information and screen display choices. Login cookies last for two days, and screen options cookies last for a year.
  • Cookies also help our website remember what’s in your shopping cart.
• Embedded Content from Other Websites: Articles on this site may include embedded content (e.g., videos, images, articles). Embedded content from other websites behaves in the exact same way as if the visitor had visited the other website. These websites may collect data about you, use cookies, and monitor your interaction with that embedded content.
• Analytics: We may use third-party services like Google Analytics to collect standard internet log information and details of visitor behavior patterns. We do this to find out things like the number of visitors to the various parts of the site. This information is processed in a way that does not identify anyone.

Who We Share Your Data With

We do not sell your personal data. However, we do share your information with trusted third parties who are essential for us to run our business and complete your orders:

• Payment Gateways: To process your payments securely, we share your order information with our payment partners (e.g., Razorpay, PayU, Stripe, etc.). We do not store your credit card, debit card, or net banking details on our servers. This information is securely transmitted directly to the payment gateway.
• Courier and Shipping Partners: To deliver your order, we share your name, shipping address, and phone number with our courier partners (e.g., Delhivery, Blue Dart, etc.).
• Spam Detection Services: Visitor comments may be checked through an automated spam detection service like Akismet to prevent spam.

How Long Do We Retain Your Data

• If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically.
• For users who register on our website, we store the personal information they provide in their user profile for as long as their account is active.
• We are required by Indian law to keep records of all orders (including your contact, identity, and transaction data) for tax and accounting purposes for a period of up to 7 years after the transaction.

What Rights You Have Over Your Data

If you have an account on this site or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you.

This does not include any data we are obliged to keep for administrative, legal, security, or tax purposes.

Contact Information

For any questions or requests regarding your data and privacy, please contact us at support@wellvixo.com.